Job Description: Deputy General Manager – HR (Fulfillment
& Resource Management)
Company: RMG
Location: Delhi
Experience: 10–15 Years
Employment Type: Full-Time
Department: HR – Fulfillment & Resource
Management
About RMG
RMG is a leading workforce and staffing solutions company, providing
end-to-end resource management and contract hiring services across multiple industries. We partner with clients from diverse sectors — including IT,
Manufacturing, BFSI, Healthcare, Retail, and Engineering — to deliver
agile, on-demand talent through our specialized fulfillment and deployment
model. Our strength lies in our ability to combine speed, precision, and
scalability to help clients meet their workforce goals while ensuring
compliance and quality in every engagement.
Role Overview
We are looking for a Deputy General Manager – HR to lead our
Fulfillment and Resource Management function. The
incumbent will be
responsible for ensuring the timely and quality fulfillment of manpower
requirements received from clients for contract hiring, where employees are on
RMG’s payroll and deployed at client sites.
This role demands a leader with a strong hiring DNA, people management
capability, and a result-oriented mindset. The ideal candidate will have
extensive experience in contract staffing, team leadership, and multi-industry
recruitment operations.
Key Responsibilities
Fulfillment & Hiring Delivery
• Lead end-to-end fulfillment of client
manpower requirements under contract hiring and deployment models.
• Ensure timely closure of all positions as per agreed client SLAs.
• Manage sourcing, screening, selection, onboarding, and deployment of
candidates across multiple domains.
• Maintain a robust candidate pipeline to support recurring and volume-based
hiring.
• Ensure quality of hire, compliance documentation, and proper onboarding of
employees on RMG payroll.
Team Leadership
• Lead and mentor a team of 20 recruiters,
coordinators, and account executives.
• Drive performance culture with a focus on accountability, speed, and closure.
• Develop team capabilities through regular reviews, feedback, and continuous
improvement.
• Foster collaboration between the recruitment, HR operations, and client
servicing teams.
Client Management
• Act as the primary point of contact for
client fulfillment needs, escalations, and planning discussions.
• Work closely with client HR and delivery teams to understand project-based
manpower forecasts.
• Build and maintain strong client relationships through consistent
communication and performance.
• Participate in client review meetings and business discussions to align
hiring delivery with strategic goals.
Operational Excellence
• Monitor daily, weekly, and monthly hiring
performance and take corrective actions where needed.
• Use data and analytics to track fulfillment ratios, joining ratios, and
hiring efficiency.
• Optimize sourcing strategies across portals, databases, referrals, and vendor
networks.
• Ensure 100% compliance in documentation, background checks, and onboarding
processes.
Leadership & Strategy
• Partner with senior leadership to align
the fulfillment function with business objectives.
• Identify process gaps and implement best practices to improve hiring
turnaround time (TAT).
• Contribute to overall workforce planning, forecasting, and resource
optimization.
• Lead initiatives to enhance RMG’s positioning as a trusted contract staffing
partner across industries.
Required Skills & Attributes
• Strong expertise in contract hiring, RMG
operations, and large-scale fulfillment.
• Proven ability to manage multi-client staffing operations across industries.
• Excellent leadership and people management skills with a focus on
performance.
• Analytical mindset with comfort in managing data, dashboards, and hiring
metrics.
• Excellent communication and negotiation skills.
• Strong understanding of HR compliance, onboarding, and payroll coordination.
Qualifications
• MBA / PGDM in Human Resources or
equivalent.
• 10–15 years of experience in HR fulfillment, resource management, or contract
staffing.
• Prior experience in managing large teams and multi-client hiring is
mandatory.
• Exposure to industries like IT, Engineering, Manufacturing, or BFSI will be
preferred.
What We Offer
• Leadership opportunity in a fast-growing
manpower solutions organization.
• Exposure to multi-industry hiring and client management.
• Empowering culture that values performance, innovation, and accountability.
• Competitive compensation and growth prospects.
